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An element within a project or as part of a business which needs to be achieved to ensure the success of the project or business. It is typically stated at a This term is often shortened to just CSF (and is also known as Key Result Area, KRA) and is stated in high-level (strategic) terms such as increased stakeholder engagement, or increased user satisfaction, or customer growth. CSFs can help prioritise workload and monitor progress towards the required aims, called deliverables. The measure of success for a CSF is through the use of Critical Success Criteria.