Management Manual

A document which describes the purpose and activities involved in managing an organisation, department or service. The actual contents of a manual will varying according to the needs of the user, which might focus on health and safety; quality; sustainability; energy; environmental; operations; IT security; or may provide an overview of all aspects of an organisation, whilst each department or service has their own domain management manual in detail.

The main purpose is to document and define the various features of the activities that are carried out and to describe how they are to be achieved. An example of some of the headings, and sub-headings, for a management manual for a sports ground, which focuses on operational management of the ground might be:
1. Introduction
2. Scope of document
3. Glossary of abbreviations, acronyms, definitions
4. Mission or Values statement
5. Aims and objectives
6. Policies and processes (inc. identifying relevant legislation to be complied with)
a. Health and safety
b. Sustainability
c. Quality
d. Operations
e. Site / Ground security
f. Staff recruitment and retention
g. Asset management
h. Procurement
i. Budget and financial viability
j. Risk management
k. Data/Information management
l. Customer service (including other employees within the organisation)
m. Reporting
7. Operating procedures / Safe systems of work (for all activities)
8. Human Resources: Staffing and structure (inc. development; L/TNA; CPD)
9. Work programme / planning schedule (staffing; materials; equipment; events; usage; costings)
10. Continuous improvement (e.g. Monitoring; assessment; audits; innovations)
11. Appendices: To include site plans; pitch layouts; irrigation and drainage scheme layouts; traffic management; pitch assessments / soil analyses; local climate data.