Proactive Management

A management approach which focuses on forward planning, along with contingencies, to help prevent undesirable issues and problems arising. Taking a proactive approach also involves identifying risks and how they can best be controlled and managed, identifying and evaluating opportunities for improvements, monitoring trends in service level / customer outcomes, having an anticipatory mindset which aims to pre-empt and also respond to potential problems and minor issues before they become significant ones. Contrast this with Reactive Management.